ICD-10 Ready?
Wednesday, May 15th, 2013Today on MORE For Your Practice, I interview Suzanne MacEwan, Senior Project Manager of Healthcare Information Technologies, about the status of ICD-10 implementation. According to Suzanne, the new – and as far as we can tell final – date for ICD-10 implementation is October 1, 2014. Marilyn Tavenner, Acting CMS Administrator, released a letter in February which, in no uncertain terms, confirmed the government’s commitment to this implementation date. What can you do to get ready for ICD-10? The #1 place to begin preparing for the ICD-10 transition is in your chart documentation. Now is the time to assess your [...]
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What do your emails say about you?
Wednesday, April 17th, 2013Workplace perceptions about you develop from a vast array of information that you exude on a daily basis ranging from how you dress, how you speak, how you treat others, your punctuality (or lack of) and how you communicate, especially in writing. With the increasing globalization of the American workforce, you may have developed professional relationships with people you never (or very rarely) see. So what is it they’re basing their perceptions on? It’s a pretty good bet that one of the prime sources of information comes from the way you communicate – by email. Back when I was in [...]
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Is social media putting your practice at risk?
Wednesday, April 3rd, 2013Experts today agree that no marketing plan is complete unless it includes some level of social media engagement. Does your practice have a Facebook page? Are you listed on Google+? Do you tweet regularly? Are you posting regular blogs on your website? If you answer yes to any of these questions, then you are marketing through social media. With so many different social media platforms and a number of different individuals in your practice who potentially have access to your social media accounts, you should have a set of policies around this powerful marketing tool. These policies are referred to [...]
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Do you have defensive employees working in your medical practice?
Wednesday, February 13th, 2013It seems that lately I’ve heard several practice managers worrying over how to handle defensive employees. They’ve asked me what to do so they can eliminate the defensiveness and keep the employee. This isn’t an easy subject with cut and dried answers, but if you can develop the ability to recognize defensiveness and get at the root cause, you can manage to turn a defensive employee into a productive, even supportive, member of the team. How can you recognize defensive employee behavior? When an employee feels threatened – by change, by criticism even if it’s constructive, new team members entering [...]
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Is Your Medical Practice Thriving or Just Merely Surviving ?
Wednesday, January 30th, 2013I was reading an article about the 12 Skills That Will Help You Thrive in 2013 and made an observation that these skills could be related to medical practices and practice managers. Let’s face it, the electronic age is not leaving us, so we have to learn to adapt to this new reality. Medical practices are transitioning to electronic health records in greater numbers. So, if you are going to stay in practice and be up-to-date, you must learn to put technology to work for you. The following is my take on the skills that will help you thrive not only [...]
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