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Practice Manager, Can You Be Too Friendly at Work?

Friday, May 18th, 2012

Let’s face it. You spend the majority of your waking, productive hours at work each day. You and your co-workers are together 8, 10 sometimes 12 hours a day. You handle pressures and stresses that naturally draw you closer together. Those shared experiences deepen your relationship and create strong team bonds that help you to be more effective and efficient. But, can you be too friendly at work? As a Practice Manager, there are a couple of “friendly” dangers to avoid. The first is becoming too friendly with your employees creating roadblocks to effective management. Initially the relationships you forge [...]

Could EMR Scribes Make Doctors More Effective in the Exam Room?

Thursday, April 19th, 2012

There’s a new profession growing out of the transition to electronic medical records (EMR) – the EMR scribe. An EMR scribe is a person who accompanies the doctor on his/her examinations for the sole purpose of handling the electronic medical record documentation. There’s even some talk of virtual scribes who don’t physically accompany the doctor, but can document the EMR through the use of high powered cameras and microphones. It isn’t surprising that doctors are looking for better ways to preserve patient interaction, their own productivity and practice revenue. After all, using an EMR when you’re talking with a patient [...]

Your Policies and Procedures Are Incomplete If They Don’t Include a Security Risk Management Process

Thursday, January 12th, 2012

Patient privacy and confidentiality of medical records is protected by the department of Health & Human Services through the HIPAA Security Rule. And, if your practice is using Electronic Health Record technology (EHR) and/or attesting to Meaningful Use, well-documented Policies and Procedures are at the heart of the HIPAA Security Rule Administrative Guidelines. The very first Administrative Standard refers to the prevention, detection, containment and correction of any security violations. As we’ve discussed over the last few weeks, if you are attesting to Meaningful Use, Measure 15 outlines the requirement of a security risk analysis that addresses potential security gaps [...]

How To Get More Done With Fewer Resources

Thursday, October 20th, 2011

With all of the changes in health care, the decreases in profitability and increased governmental reporting requirements, a question I hear often from a Practice Manager is – “How can we get more done with fewer office staff?” One of the first places to start is to look at your processes to identify non-value added steps or redundancies in the workflow.  On the surface, this looks like I’m recommending that you add more work to your already over-stressed staff.  But a strong, efficient workflow will enable you to see more patients, improve the patient experience and make for a happier, [...]

Practice Managers: Five Tips to Make Your Medical Call Center More Effective

Thursday, August 18th, 2011

I wanted to share this article I ran across the other day.  This post is designed for medical practice managers, physicians, nurses and other personnel who are responsible for managing their practice’s relationship with a medical answering service or call center. Managed properly, outsourcing a portion of your calls to a professional call center can be an extremely effective and worthwhile business decision. Your practice can provide patients with a better level of care, filter messages for on-call personnel, and avoid the high costs associated with hiring dedicated staff or implementing complicated automated systems. Done improperly, relationships with patients can [...]

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