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Decrease Stress in Your Practice for a Happier Holiday Season

Thursday, December 15th, 2011

While there’s a lot of joy and quality time spent with friends and family during the holidays, there’s no doubt the season is fraught with stress. Your already full and busy life kicks into high gear as you add entertaining, shopping, gift giving and holiday parties to your schedule.  In the medical field it’s also a time when there’s an increase in patient demands as winter illnesses settle in and patients hurry to use benefits before the end of the year.  It’s easy to see how workplace productivity decreases and stress increases from Thanksgiving to the New Year. So, as [...]

Your Golden Rule In Patient Satisfaction

Thursday, April 7th, 2011

Being Personable – The “Golden Rule” to patient satisfaction and practice loyalty! Having always admired a former colleague of mine, Kathy Monnett’s, customer service skills with clients made it sensible to have her put together her take on what makes customer service so important today in our medical practices.  Here are her words on the subject. In today’s medical practices, most of us have so much to accomplish on a daily basis that to survive we shift into an auto-pilot mode.  While this can be helpful in keeping us organized and on task – by becoming automated we tend to [...]

Are Your Patients Satisfied or Are They Talking Behind Your Back?

Monday, August 23rd, 2010

Here lately during casual conversations with others my interest has been piqued around patient customer service. It appears that the perception when encountering others and discussing  how my services help practice managers to manage their chaos, some people think they need to report their doctor’s office to me for help. So just this week I have heard stories such as these: “My friend’s pediatrician office made her wait out in the waiting room with her two-year-old for nearly an hour. Do you know what it is like to wait in a lobby with a two-year-old? What are they thinking?” “Please [...]

How Business Coaching Helps Practice Managers

Monday, May 3rd, 2010

Practice managers who are unfamiliar with coaching often ask what it is and how it can benefit their practice/life.  Here are a few ways that coaching offers different and unique improvements within a practice: Morale Issues Call For a Different Technique There are situations requiring different skills such as employee morale and relational issues within the practice.  Have you ever heard the saying that “you can’t see the forest for the trees?”  Well, it is very much like that when a viewpoint has been set with employees and management alike.  Without different perspectives and viewpoints the outcome will remain the [...]