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Practice Manager, Can You Be Too Friendly at Work?

Friday, May 18th, 2012

Let’s face it. You spend the majority of your waking, productive hours at work each day. You and your co-workers are together 8, 10 sometimes 12 hours a day. You handle pressures and stresses that naturally draw you closer together. Those shared experiences deepen your relationship and create strong team bonds that help you to be more effective and efficient. But, can you be too friendly at work? As a Practice Manager, there are a couple of “friendly” dangers to avoid. The first is becoming too friendly with your employees creating roadblocks to effective management. Initially the relationships you forge [...]

Your Policies and Procedures Are Incomplete If They Don’t Include a Security Risk Management Process

Thursday, January 12th, 2012

Patient privacy and confidentiality of medical records is protected by the department of Health & Human Services through the HIPAA Security Rule. And, if your practice is using Electronic Health Record technology (EHR) and/or attesting to Meaningful Use, well-documented Policies and Procedures are at the heart of the HIPAA Security Rule Administrative Guidelines. The very first Administrative Standard refers to the prevention, detection, containment and correction of any security violations. As we’ve discussed over the last few weeks, if you are attesting to Meaningful Use, Measure 15 outlines the requirement of a security risk analysis that addresses potential security gaps [...]

Embracing Your Medical Practice With Heart

Sunday, February 13th, 2011

Embracing your practice with heart could mean many different things.  We are just going to toss out a few practical ideas for developing more heart and flow in your medical practice without increasing overhead. Pump Up Your Volume For those practices wishing to increase practice volume this year, notify the community through networking, friends and other practice managers that your practice is accepting new patients.  You never know who they might be able to refer to you simply by the reminder. The benefits of letting others know you are accepting new patients: 1.  It’s free…it does not cost anything to [...]

Medical Office Manager – Be Good To Yourself This Year

Friday, January 7th, 2011

While taking a walk recently, my Ipod shuffled to an old Journey Song “Be Good To Yourself” and I could not help but think of you.  You’re the medical office manager or practice manager who has just gone through not only month end, but year end.  You have probably been calculating bonuses, organizing or dissolving partnerships or buyouts, negotiating contracts and all the other headaches of running your medical practice.  One practice manager told me this week that she actually despises the holidays because she can never take any time off during them because she is so busy. Not only [...]

My Employees Just Don’t Care About This Medical Practice

Monday, September 13th, 2010

A recent post by Mitch McCrimmon on Management Issues relates a common issue that office managers are facing today which is lack of interest from employees.  He goes on to point out that many employees are sensing their values are not appreciated within the office.  As a practice manager, you might be experiencing similar times when your staff just do not have the “buy in” to the practice.  How do you get your employees to appreciate and care about your practice as if it was their own?  This article brings up an important question: Are you soliciting input from employees? [...]

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