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Practice Manager, Can You Be Too Friendly at Work?

Friday, May 18th, 2012

Let’s face it. You spend the majority of your waking, productive hours at work each day. You and your co-workers are together 8, 10 sometimes 12 hours a day. You handle pressures and stresses that naturally draw you closer together. Those shared experiences deepen your relationship and create strong team bonds that help you to be more effective and efficient. But, can you be too friendly at work? As a Practice Manager, there are a couple of “friendly” dangers to avoid. The first is becoming too friendly with your employees creating roadblocks to effective management. Initially the relationships you forge [...]

The 5 W’s to Implementing the Security Rules for Meaningful Use in Your Practice

Thursday, December 1st, 2011

Meaningful Use Measure 15 is an extension of the privacy protection guaranteed to all Americans under the Health Information Portability and Accountability Act (HIPAA).  The goal of Meaningful Use Measure 15 is to specifically protect the electronic health information created or maintained by an Electronic Health Record (EHR) by demonstrating the implementation of appropriate technical safeguards. To demonstrate compliance with Measure 15, you must conduct a security risk analysis of your EHR technology, implement all new security updates and have a process in place to take corrective action when deficiencies in the technology are identified. Let’s take a deeper look [...]

Practice Managers: Five Tips to Make Your Medical Call Center More Effective

Thursday, August 18th, 2011

I wanted to share this article I ran across the other day.  This post is designed for medical practice managers, physicians, nurses and other personnel who are responsible for managing their practice’s relationship with a medical answering service or call center. Managed properly, outsourcing a portion of your calls to a professional call center can be an extremely effective and worthwhile business decision. Your practice can provide patients with a better level of care, filter messages for on-call personnel, and avoid the high costs associated with hiring dedicated staff or implementing complicated automated systems. Done improperly, relationships with patients can [...]

Medical Practice Managers: How Your Energy Affects Your Creativity

Thursday, July 28th, 2011

Ever attend a conference and come away with many so much information that you do not know where to start?  Well, you are not alone.  That happened to me last week when I attended the Sage Summit in the Washington, DC area.  I hope to assimilate the information I gathered and distribute it to you in the bits and pieces that will help you in your medical practice not only to sustain, but to thrive in this time of so much change and “reform”. Speaking of reform and growth, one of the classes I elected to attend was on “The [...]

Implementing New Ways to Build More Revenue for Your Medical Practice

Friday, March 25th, 2011

Last week at a local POMAA meeting, I spoke on the topic of generating more revenue for your practice. Here are just a few of the highlights from that talk: There are many conventional ways to generate revenue for our practices which involve some of these just to name a few: Recalls Phone Calling Systems Tracking Missed Appointments/No shows Increasing fee schedules Utilizing wait lists to fill empty slots Increasing hours of operation Providing comments on statements Evaluating paper vs electronic (i.e. statements, collection letters, etc.) Collections – Collecting at time of service Up-to-date Profiles Incentives – PQRI and E-Prescribing [...]

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