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Practice Manager, Can You Be Too Friendly at Work?

Friday, May 18th, 2012

Let’s face it. You spend the majority of your waking, productive hours at work each day. You and your co-workers are together 8, 10 sometimes 12 hours a day. You handle pressures and stresses that naturally draw you closer together. Those shared experiences deepen your relationship and create strong team bonds that help you to be more effective and efficient. But, can you be too friendly at work? As a Practice Manager, there are a couple of “friendly” dangers to avoid. The first is becoming too friendly with your employees creating roadblocks to effective management. Initially the relationships you forge [...]

What Makes Your Medical Practice Stand Out?

Monday, June 21st, 2010

Medical manager, what is it that your practice does well?  Is your doctor an expert at balancing hormones?  Is your medical practice renown for treating cancer with high success rates?  Whatever your specialty, I am sure that there is something more that you provide at your practice that causes you to stand out.  There are some practices that know their patients by name without having to look at their chart.  There are others who continually stay in contact with their patients through newsletters, email or phone calls.  Some staff members at medical practices have the knack for making their patients [...]

Dealing With the Media: What’s a Medical Manager to Do?

Monday, June 7th, 2010

Guest Post by Mary Pat Whaley, FACMPE Most medical practice managers do not aspire to be television, radio or (heaven forbid) YouTube celebrities, but it does happen.  Medical practices, hospitals, surgical centers, nursing homes and other medical entities are rich fodder for the news these days.  So how do you weather the request for a sound bite without putting your practice in jeopardy? Follow these simple rules and you’ll be an asset to your practice in no time. The media is your friend, treat them that way.  Encourage reporters and journalists to call you for updates on your practice (new [...]