April 23, 2010
As a medical office manager, you may find yourself overwhelmed these days with responsibilities. Seems your position is not only full of patient interaction, employee conflicts, and provider issues, but now there are ever more increasing compliance mandates being placed on your checklist for implementation due to healthcare reform.
Medical and Practice Managers are swimming through the acronyms of ARRA, EHR, EPHI, HITECH, OCR, PHI, TPO, HIPAA just to name a few. You are now being required to be familiar with these terms, acronyms and their meanings. If not already, you will be implementing these practices into your office policies and procedures.
Get Employees On Board With You
With all the upcoming requirements and responsibilities, it is important to remember that you have employees who need advising and coaching into these new compliance rules and regulations. Relay the importance of the new standards of care that are being adopted by your practice going forward. Knowledge is nothing without action so put active policies in place for employees to refer when there are questions. Additionally, make yourself or a designated person in your practice available for questions by staff and patients.
Your patients also need assistance with the new policies. Helping patients understand the new technological practices is often difficult at first. Patients are more apt to cooperate when informed. Let them know your new practices and make the information readily available to them.
With all the changes taking place in healthcare, everyone is seeking the help of others to understand their role in this endeavor. Do not be afraid to seek help. There are many alternatives to choose from:
- Health attorneys
- Health consulting
- Practice Manager Organizations – Here are a few national ones to choose from: MGMA, POMAA, AMA
- Networking – there are many social media connections to be made and forums to visit for more free information. Most of the organizations now have social media representation for daily updates such as Facebook Groups, Twitter Updates and Linked In Groups.
Now is not the time to be afraid or anxious. It is worth repeating that knowledge is nothing without action. Seek the help you need and it will become available to you. Believe you will succeed and take the action that is needed for your practice to not only survive, but flourish in this new time of change.
Share and Enjoy: