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Staff Relations

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Practice Manager, Can You Be Too Friendly at Work?

Friday, May 18th, 2012

Let’s face it. You spend the majority of your waking, productive hours at work each day. You and your co-workers are together 8, 10 sometimes 12 hours a day. You handle pressures and stresses that naturally draw you closer together. Those shared experiences deepen your relationship and create strong team bonds that help you to be more effective and efficient. But, can you be too friendly at work? As a Practice Manager, there are a couple of “friendly” dangers to avoid. The first is becoming too friendly with your employees creating roadblocks to effective management. Initially the relationships you forge [...]

Decrease Stress in Your Practice for a Happier Holiday Season

Thursday, December 15th, 2011

While there’s a lot of joy and quality time spent with friends and family during the holidays, there’s no doubt the season is fraught with stress. Your already full and busy life kicks into high gear as you add entertaining, shopping, gift giving and holiday parties to your schedule.  In the medical field it’s also a time when there’s an increase in patient demands as winter illnesses settle in and patients hurry to use benefits before the end of the year.  It’s easy to see how workplace productivity decreases and stress increases from Thanksgiving to the New Year. So, as [...]

My Employees Just Don’t Care About This Medical Practice

Monday, September 13th, 2010

A recent post by Mitch McCrimmon on Management Issues relates a common issue that office managers are facing today which is lack of interest from employees.  He goes on to point out that many employees are sensing their values are not appreciated within the office.  As a practice manager, you might be experiencing similar times when your staff just do not have the “buy in” to the practice.  How do you get your employees to appreciate and care about your practice as if it was their own?  This article brings up an important question: Are you soliciting input from employees? [...]

Practice Manager, Being Part Of Your Solution

Tuesday, June 1st, 2010

Have you ever heard the saying “if you are not part of the solution then you are part of the problem”?  You might have even said this to your staff at least once in your career as a medical office manager.  Well, it is a good saying if it really applies.  So let’s take a look at conflicts and resolution to find out if you are part of the solution in your practice or actually part of the problem. There is another old saying that says “it takes two to tango”.  Yeah, kind of dates us to think of that [...]

Effective Employee Communication For Practice Managers

Monday, May 24th, 2010

Great communicators have the ability to gain rapport with people.  Their message is one that is well received and understood, even if the person is not in agreement.  As a medical practice manager are you communicating effectively with your employees so that your message is well received and understood?  Remember the importance is not in whether or not they agree with you, but rather if they comprehend what you are saying to them. When we are in great rapport with people we are working with, we are able to communicate with them better consciously and also on an unconscious level [...]

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