• Follow Us

• Categories

  • Business Coaching
  • Call Center
  • Chat Time
  • Management
  • Meaningful Use
  • Outsourcing
  • Patient Satisfaction
  • Practice Revenue
  • Reform
  • Solution Blog
  • Staff Relations
  • Thought Processes

• Recent Posts

  • Meaningful Use Tip – You Must Update Policies & Procedures Before Attesting to Meaningful Use
  • Happy Valentine’s Day
  • Outsourcing Can Take the Burden Off Already Stretched Resources – An Interview with Jackie Alfonso of BACTES
  • Practice Manager Survey Results – Impact of Meaningful Use and Electronic Health Record Implementation
  • Are Providers in Need of a Line of Credit to Face Upcoming Challenges?

• Tags

  5010 accounts receivable attestation collection process David Neagle doctors documentation electronic health record employees Facebook goal setting healthcare consulting HIPAA ICD-10 increase revenue interviewing leadership listening meaningful use meaningful use deadlines media medical manager medical office medical practice medical practice management office manager Overwhelm Patient Relations patient satisfaction policies and procedures POMAA PQRI practice management practice manager practice marketing strategies practice operations practice policies provider Reform security social media staff turnover Stin Hansen success Twitter
• 

  

  

Staff Relations

« Previous Entries

Decrease Stress in Your Practice for a Happier Holiday Season

Thursday, December 15th, 2011

While there’s a lot of joy and quality time spent with friends and family during the holidays, there’s no doubt the season is fraught with stress. Your already full and busy life kicks into high gear as you add entertaining, shopping, gift giving and holiday parties to your schedule.  In the medical field it’s also a time when there’s an increase in patient demands as winter illnesses settle in and patients hurry to use benefits before the end of the year.  It’s easy to see how workplace productivity decreases and stress increases from Thanksgiving to the New Year. So, as [...]

My Employees Just Don’t Care About This Medical Practice

Monday, September 13th, 2010

A recent post by Mitch McCrimmon on Management Issues relates a common issue that office managers are facing today which is lack of interest from employees.  He goes on to point out that many employees are sensing their values are not appreciated within the office.  As a practice manager, you might be experiencing similar times when your staff just do not have the “buy in” to the practice.  How do you get your employees to appreciate and care about your practice as if it was their own?  This article brings up an important question: Are you soliciting input from employees? [...]

Practice Manager, Being Part Of Your Solution

Tuesday, June 1st, 2010

Have you ever heard the saying “if you are not part of the solution then you are part of the problem”?  You might have even said this to your staff at least once in your career as a medical office manager.  Well, it is a good saying if it really applies.  So let’s take a look at conflicts and resolution to find out if you are part of the solution in your practice or actually part of the problem. There is another old saying that says “it takes two to tango”.  Yeah, kind of dates us to think of that [...]

Effective Employee Communication For Practice Managers

Monday, May 24th, 2010

Great communicators have the ability to gain rapport with people.  Their message is one that is well received and understood, even if the person is not in agreement.  As a medical practice manager are you communicating effectively with your employees so that your message is well received and understood?  Remember the importance is not in whether or not they agree with you, but rather if they comprehend what you are saying to them. When we are in great rapport with people we are working with, we are able to communicate with them better consciously and also on an unconscious level [...]

Team Building In Your Practice

Monday, April 26th, 2010

Now that healthcare reform is hitting your practice squarely in the eyes it is important to call upon all resources within your practice.  Hopefully you have a Team of resources.  Your team could involve employees, other practice managers, outside vendors, and even patients for that matter.  Coordinating your team is the effect of collaborating with your team members in order to bring about changes and policies within your practice. Employee Team Members It is time to accentuate the positive and keep morale high for the changes to come.  Allowing small negative talk to filter through your practice can throw morale [...]

« Previous Entries