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Patient Satisfaction

Could EMR Scribes Make Doctors More Effective in the Exam Room?

Thursday, April 19th, 2012

There’s a new profession growing out of the transition to electronic medical records (EMR) – the EMR scribe. An EMR scribe is a person who accompanies the doctor on his/her examinations for the sole purpose of handling the electronic medical record documentation. There’s even some talk of virtual scribes who don’t physically accompany the doctor, but can document the EMR through the use of high powered cameras and microphones. It isn’t surprising that doctors are looking for better ways to preserve patient interaction, their own productivity and practice revenue. After all, using an EMR when you’re talking with a patient [...]

Decrease Stress in Your Practice for a Happier Holiday Season

Thursday, December 15th, 2011

While there’s a lot of joy and quality time spent with friends and family during the holidays, there’s no doubt the season is fraught with stress. Your already full and busy life kicks into high gear as you add entertaining, shopping, gift giving and holiday parties to your schedule.  In the medical field it’s also a time when there’s an increase in patient demands as winter illnesses settle in and patients hurry to use benefits before the end of the year.  It’s easy to see how workplace productivity decreases and stress increases from Thanksgiving to the New Year. So, as [...]

Resolving Conflict in our Medical Offices

Friday, July 1st, 2011

Did you know that there are over 7 million responses returned when you search Google for conflict resolution? It is even more surprising how sizzling this topic is within the medical field these days. More and more practice managers are commenting on how they are “dealing” with (and sometimes not dealing with) these unpleasant situations in the office.

Your Golden Rule In Patient Satisfaction

Thursday, April 7th, 2011

Being Personable – The “Golden Rule” to patient satisfaction and practice loyalty! Having always admired a former colleague of mine, Kathy Monnett’s, customer service skills with clients made it sensible to have her put together her take on what makes customer service so important today in our medical practices.  Here are her words on the subject. In today’s medical practices, most of us have so much to accomplish on a daily basis that to survive we shift into an auto-pilot mode.  While this can be helpful in keeping us organized and on task – by becoming automated we tend to [...]