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Call Center

Practice Managers: Five Tips to Make Your Medical Call Center More Effective

Thursday, August 18th, 2011

I wanted to share this article I ran across the other day.  This post is designed for medical practice managers, physicians, nurses and other personnel who are responsible for managing their practice’s relationship with a medical answering service or call center. Managed properly, outsourcing a portion of your calls to a professional call center can be an extremely effective and worthwhile business decision. Your practice can provide patients with a better level of care, filter messages for on-call personnel, and avoid the high costs associated with hiring dedicated staff or implementing complicated automated systems. Done improperly, relationships with patients can [...]